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Shipping & Returns

Returns Policy (USA)
If you are not satisfied with your product or if you receive damaged or defective items, please email with your order information, and we will work with you to rectify the situation. We ask that you include a photo, so we can better assess the issue.

Returns Policy (Canada / Alaska / Hawaii)
BAWLS Guarana has worked hard to achieve shipping our products to our international fanbase. If you receive your product damaged, defective or if it’s an incorrect order, please email with your order information. We ask that you include a photo with your email, so we can better assess the situation. For Canada, Alaska, and Hawaii orders, BAWLS Guarana does not offer product replacements.

BAWLS Guarana can ship to USA and Canada. Shipping rates are the lowest flat rate cost we can get them. Flat rate shipping in Canada are different than domestic US rates due to the increased cost of shipping heavy BAWLS. 

Shipping Carriers
BAWLS Guarana typically works with carriers such as FedEX and USPS for customer deliveries.  Once product is released from the BAWLS warehouse, the company is not responsible for any items that might be lost or stolen. Please contact your carrier for assistance.  

Damaged Items
If your product arrives damaged during delivery, please contact BAWLS Guarana at and we'll be happy to work with you on a solution.